What if it doesn’t fit me?
Our customer service policy means you can order knowing that if the size isn't right, you can return or exchange goods. We are very happy to post a selection of bras to you to try on in the comfort of your own home. You can then tell us what fits best and return the items that aren't correct as per our return/exchange policy.
How do I work out my size?
Did you know that studies have shown that over 80% of women are wearing the wrong size bra? We have put together a sizing chart, a guide to buying a bra online and a fitting guide. Check them all out in the Sizing section. It’s easy once you know how. You will be an expert at the end!
Is there a shop I can go to?
Bodywise is an on-line business with no retail outlet. However, with our clear instructions on how to work out your size plus our generous Returns & Exchanges policy, you will find the Bodywise shopping experience enjoyable and stress free.
What if I need to speak to a real person?
We are always happy to talk with you! You can send us an email any time and we will usually respond within 24 hours. You can also call us on 1300 66 17 66 during office hours (9am – 5pm, AEST Monday to Friday). If you happen to get our voicemail, we’ll call you back ASAP. We love talking to our customers and no problem is too big!
How do returns work?
If the size is wrong or you’re unhappy with the product then you’re welcome to send it back. As long as the labels are intact and there are no odours or marks then we’re happy to exchange it for another product or provide a refund. See our complete Returns and Exchanges policy here.
You’ve sold out of what I want – now what?
We are continually ordering new stock and so if we have run out of an item, it won’t be for long! If you are unable to order something then simply place a pre-order – we will let you know how long you might have to wait. If we don’t make it in your size and colour, let us know and we will see if we can do a special order just for you!
Why wire free?
Wire-free bras that are engineered to be supportive will give you support. It’s what we’ve discovered over many years of fitting women of varying shapes and sizes. Wire-free bras are generally more comfortable. And for the woman who has an ample frame, wire-free bras are forgiving and tend not to irritate sensitive breast tissue.
Wire-free bras will provide you with support, you just need to find a quality brand so that if you are greater than a C cup, you get the support you need.
Let's be honest, most of us don't love our underwear. Bra shopping is a pain. The options can feel pretty limited. And a lot of what's out there is frustratingly bad - too expensive, too tacky, too impractical - and very uncomfortable.Our mission is to make your daily life comfortable. We're not just an internet store, we're an online, phone and personal resource to help you find that elusive, well-fitting bra. In the unlikely event that we can't help you, we'll suggest other options that might work for you instead.